Unfortunately, due to the bulky nature of the products and the high costs required to transport them, products that have been purchased cannot be returned/refunded. However, if you wish to sell your towers, we may be able to link you up with others near you that may be interested in purchasing used/second-hand towers.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, UPGROWN FARMING CO. will not be liable and will not refund or exchange damaged or lost items. We strongly advise customers to purchase shipping insurance for their shipments to protect against any damages or lost during transport.
For unclaimed packages that are sent back to us, UPGROWN FARMING CO. reserves the right to charge the customer a handling fee to cover return shipping and freight companies administrative costs.